Sports / App
ko1971 is clear about what data we collect, why we collect it, and what you can do about it. This policy applies to your account, your transactions via Nagad, Rocket, or Bank Transfer, and how you access our platform — subject to your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose, such as Nagad, Rocket, or Bank Transfer. We also collect technical data automatically: device type, browser session, and page interaction logs. This data serves specific purposes — verifying your account, processing transactions, and improving the usability of the platform for Bangladesh access. We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors is limited strictly to what those processors need to complete your transaction. Where we use cookies or similar tracking tools, we do so to keep your session active and to understand which areas of the platform you use most — this is explained further in the cookies section of this policy. Retention periods vary by data type: account identity records are kept while your account remains active, and transaction logs are retained as required by applicable rules. You can raise a data question through our published support route at any time. Access to our platform and the protections in this policy depend on your local law and the eligible regions we serve.
Transaction data passed to Nagad is limited to what is needed to process your deposit or withdrawal. We do not store your Nagad PIN or wallet credentials on our servers.
When you use Rocket, the payment processor receives only the transaction reference and amount. Your Rocket account details are handled by Rocket's own systems under their privacy terms.
Bank Transfer records — reference numbers and account details you submit — are retained only for the period needed to reconcile your transaction and meet applicable record-keeping requirements.
This policy is specific to ko1971 and the account you hold with us. It does not extend to third-party services you may reach from our platform. Understanding the boundaries helps you know exactly which protections apply to your data at each step.
Data you enter when creating or logging into your account — including email address, password hash, and device identifiers — falls inside this policy. We control how that data is stored and who can access it internally.
Payment data entered for Nagad, Rocket, or Bank Transfer is within scope while it passes through our platform. Once transferred to the payment processor, it is governed by that processor's own terms and privacy notice.
Your browsing behaviour on ko1971 — which game categories you open, how long a session lasts, and which lobby sections you visit — is tracked by us under this policy and used solely for platform improvement.
Links or embedded services from studios like Pragmatic Play or Habanero operate under their own data terms. We are not responsible for data practices on external services you access from our lobby.
You have real, actionable choices about your data on ko1971. Reviewing your account details is straightforward — log in and open the account settings section, where your registered name, contact information, and linked payment methods are displayed. If any detail is wrong, you can update it directly from that screen or contact our support team to request a correction. Where data cannot be changed by you directly — for example, transaction records that form part of our ledger — you can ask us to annotate a record or explain a retention decision by raising a support ticket. If you want to understand exactly what data we hold on your account, send a request through our published support route; we will confirm receipt and respond within a reasonable period. Requests related to account closure and the deletion of non-essential personal data should also go through the same route. Availability of these rights may depend on local law and the eligible region from which you access the platform.
Log into your account and open the settings page to see the personal data currently stored against your profile, including contact details and linked payment method references.
Update your name, email or contact number directly in account settings, or submit a correction request through support if the field is not editable from your side.
Open a support ticket at any time to ask what data we hold, why we hold it, or how long we keep it. We will confirm receipt and respond through the same channel.
For closure, data deletion or any complex data matter, use the support route published on the site. Resolution timelines depend on the nature of the request and applicable local rules.
If you have a specific question about how ko1971 handles your data, or if you want to exercise any of the rights described in this policy, use one of the contact routes listed here. We respond through the same channel you use to contact us.
Open a ticket through the Help section of your account. Describe your data question clearly, include your registered email address, and we will respond through the ticket thread.
The live chat widget on ko1971 connects you directly to the support team. Use it to ask an initial data question or to be directed to the right request form for your situation.
Send a written data request to the support email address published on the Contact page of the site. Written requests are useful when you need a documented record of your enquiry and our response.
Our approach to data handling is built around the principle that you should know what is collected and have a clear path to question it. We do not collect data we do not need, and we do not share it beyond the operational requirements described in this policy.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies help us see which sections of the platform are used most. You can manage cookie preferences from your browser settings at any time.
Passwords are stored as hashed values — we cannot read your actual password. Account access is protected by the login credentials you create. If you suspect unauthorised access, update your password immediately and contact support through the Help section.
Account identity data is held while your account is active. Transaction logs for Nagad, Rocket, and Bank Transfer payments are retained for the period required by applicable rules. Non-essential data is removed on a rolling schedule.
When we update this policy, the revised version is published on this page with a new effective date. Continuing to use your account after a policy update means you have had the opportunity to review the changes.
These are the questions we hear most often about data, account privacy and your rights on ko1971. If your question is not here, open a support ticket and we will respond through the same channel.
We collect the details you enter at registration — name, email address, and contact number — plus device and session data generated automatically when you use the platform. Payment data entered for Nagad, Rocket, or Bank Transfer is also collected to process transactions.
We share transaction data with the payment processor you choose — Nagad, Rocket, or Bank Transfer — only to the extent needed to complete your payment. We do not sell your personal data. Game studio partners such as Pragmatic Play or Habanero receive no personal account data from us.
Log into your account and open the settings section to review stored profile data. For a full data summary, submit a request through the Help ticket system or the email contact published on our Contact page, and we will respond with the details we hold.
You can request deletion of non-essential personal data by contacting support. Transaction logs required for record-keeping under applicable rules cannot be deleted on request, but we can explain exactly what is retained and for how long. Availability depends on local law and your eligible region.
We do not store your Nagad wallet PIN or Rocket mobile banking credentials. Payment references and amounts pass through our platform only to reach the relevant processor. Once the transaction is complete, sensitive payment credentials are not retained on our side.
On account closure, we remove non-essential profile data. Transaction records and identity verification data may be retained for the period required by applicable rules. Submit a closure request through support and we will confirm what is retained and under which obligation.